Frequently asked questions (faq)

What methods of payment are accepted by ESF Les Menuires / St Martin Belleville?

Our online booking system accepts all credit cards (except Diner's Club).
For payments by money order, transfer, check or Chèques Vacances. Contact Us Here.

I can not access the payment page after booking my lessons. How do I do this?

The security level of your browser might be very high. Use the "Preferences" menu to decrease it. 
It is also possible that your network uses a "Firewall", which will have to be deactivated during the reservation.

What to do if all the courses are fully booked?

This means that you have exceeded the deadline to make your reservation (online sales stop 3 days prior to start date) you will need to contact the ESF and we will inform you of our availability. Alternatively you may have chosen the wrong category in relation to the date of birth of the student.

The age of the student online does not correspond to the chosen course?

We calculate the number of months between the date of birth and the date of the course to check if the courses correspond to the age of your child. The age taken into account is that of the child on the first day of class and not the day of your order: that is why this message may seem incoherent, but there is no error.
Do not hesitate to choose another course for your child that corresponds to his age at the beginning of the ski vacation.

I cannot find a course that corresponds to the age of my child. How do I do this?

Try to enter Saturday as the start date of your stay to verify that there are no other possibilities.

There is no course available for the start date of my stay. What should I do?

There may be other possibilities for other days of the week. Try to enter Saturday as the start date of your stay to verify that there are no other possibilities.

What insurance should I take out for my winter holiday?

The ESF does not insure its students directly. ESF highly recommend you to opt for the 'Carré Neige' which is a specific insurance that covers you in case of accident or illness. You will find more information in our site here or on the site www.carreneige.com

What happens if my stay is cancelled?

Please refer to our general conditions of sale.